SERVICE MANAGER

Hours:            28 hours (4 days) per week – 18 month fixed term contract

Salary:            £22,400 (£28k pro rata)

                                                                              Location:        Richmond/Kingston

 

 

Relate London SW is a member of the country’s largest provider of relationship support. Relate nationally reaches over a million people every year, and works directly with people of all ages, backgrounds and sexual orientations to support them with their relationships. Relate provides relationship counselling for couples, individuals, children and young people, families and provides sex therapy and education and learning services to help people at all stages of life.

We are looking for an exceptional candidate to fulfil this new role of Service Manager within our organisation, initially for an interim period of 18 months. This is an exciting and challenging time to be joining us as we grow our organisation to meet the demands of our expanded area of operation. We are seeking a confident and dynamic manager with staff management experience, excellent customer focus and attention to detail. This position offers the opportunity to help drive our organisation forward at a time of growth and change.

We currently deliver counselling services in 7 locations across SW London including our main offices in Kingston and Richmond and at locations in Isleworth, Barnes, Earl’s Court, Chiswick and Ladbroke Grove and from June will be adding Fulham and Wandsworth.

The post carries responsibility for line management of a team of 5 part-time administrators and non-clinical line management of 30 counsellors.

The position will work across our two offices in Richmond and Kingston with some travel to other locations as necessary to fulfil the duties of the role.

This position is offered initially as a part-time (28 hrs pw) interim position for 18 months.

Closing date for applications is: 12 midnight on Friday 17 June 2016.

Interviews will be held on Monday 27 June 2016.

Please complete the downloadable application form on our website at: http://www.relatelondonsw.org/aboutus/work/ and return to sallyb@relatelondonsw.org   

Job Description

Female* Domestic Violence key worker
Contract: Permanent
Salary: £23,116 – £25,033 per annum inc. London Weighting
Working hours: 35 hours per week with some on-call cover required
Work Location: Based at ADVANCE Hammersmith office and community locations
The Domestic Violence Worker will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. They will work within the team to make proactive contact attempts with high volumes of new referrals and once this contact is established complete initial needs and risk assessments. They shall provide initial advice and crisis safety planning before the case is allocated to an IDVA/caseworker or referred to the appropriate partner agency for ongoing support. They will provide this high quality support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice, civil remedies, housing and related matters. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They hold a caseload of standard and medium risk clients as well as clients going through the criminal justice system. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive and innovative working relationships with services providing services to clients and partner agencies within the Angelou Partnership.

The post holder will work across the three boroughs under the guidance of the team leaders and project manager.
The post holder will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse sector. As an experienced domestic violence advocate who has worked with a high volume of clients who have complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

ADVANCE is committed to equality and diversity and particularly welcomes applications from BME groups and the LBT community. The post will be subject to an enhanced DBS check and is open to women only (*Exempt under the Equality Act 2010 Schedule 9, Part 1).
Closing date: 6th June at 12pm Interviews: 15th & 16th June
Benefits include 30 days holiday and a non-contributory pension scheme.
To apply: Download the application form and Job Description from our website at http://advancecharity.org.uk/work-for-us/
Completed applications should be emailed to: althea.k @advancecharity.org.uk or posted marked ‘Private and Confidential’ to:

Althea King
ADVANCE (BSU Recruitment)
Unit 6 The Lanchesters
162-164 Fulham Palace Road
London W6 9ER