Transport For London Survey

Dear Stakeholder

We would like your views on the future of step-free access travel on the Tube to help us shape step-free access priorities and improvements on the London Underground network in the years ahead.

We want the people who benefit from step-free access to tell us what features in a step-free Tube station are most important to them. For example, is it more important that a step-free Tube station has an interchange onto another line, or, that it is next to a town centre?

This feedback, along with passenger data, transport modelling, third party funding opportunities, design and engineering investigations, will help us shape how we prioritise and deliver step-free stations into the future. While we don’t currently have funding to deliver more step-free stations beyond our existing programme, this consultation will help us take action to meet London’s needs as soon as funding becomes available.

The consultation is now open and closes on 10 February 2022.

You can visit our consultation website which contains a survey, easy read documents, British Sign Language videos and information on what step-free access looks like today.

We would like to reach out to as many people as possible and talk about our customers’ priorities with them. If you attend or know of any meetings in which we could attend in person or virtually, please let us know by emailing:

If you would like to provide your feedback by phone, please call 020 3054 6037 or if you would like to use our textphone service, please contact 0800 112 3456.

We are hosting a webinar on our step-free access consultation on 3 November 2021 which is open for organisations to join. If you would like to attend our webinar, please register via:

If you would like to attend one of our British Sign Language webinars, these are taking place throughout the consultation period, please check our website for the next date.

The consultation website can be found at:

If you have any questions, please contact us.

Yours faithfully

Andy Lord

Managing Director

London Underground Limited