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Emotional Intelligence for Managers and Leaders

Did you know research now shows us how managers and leaders’ moods and actions have enormous impact on those they lead?
  • The job of the manager/leader
  • Defining emotional intelligence and its relevance and importance to the role
  • Identifying and applying the relevant key competencies
  • Understanding your own emotional temperament and behaviours
  • The challenge of self-management
  • Good moods, good work
  • Different styles of leadership
  • What we mean by coaching skills
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Emotional intelligence for managers: five key areas

Emotional intelligence seems to be a bit of a buzzword or common phrase nowadays – but what does it even mean? To some, it may be seen as soft skills, a bit wishy washy and not worth serious attention. But according to the experts, it’s essential if you want to succeed as a manager.
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Essential Presentation Skills

Of all the things you have to do in your career, is public speaking among the most nerve-wracking?
  • Tips for structuring presentations
  • Techniques to help you deliver a talk
  • Discuss how to handle the nerves and keep your audience’s attention
  • Identify areas to improve and actions
  • Impromptu and prepared speeches
  • Content of your speech: objectives, preparation, structure and delivery
  • Timing, nerves, body language, rapport with audience, visuals and listening
  • Practice session and feedback
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Take the pain out of presentations: five top tips

It is most people’s experience that being asked to make a presentation gives you a stomach lurching shock and a feeling of fear that according to experts is right up there in the list of the universal ten worst human fears. So take comfort, if this is how you feel, you are not alone.
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