We’re delighted to share that we have secured additional funding to support households who are struggling to pay their energy bills/overcome fuel poverty. Our dedicated team of HEAT Mentors can provide holistic, independent, and tailored assistance to vulnerable households in England and Wales affected by the ongoing energy crisis.
Our 1-1 mentoring and advocacy service includes:
- Advocating on behalf of your customer(s)
- Accessing energy grants and crisis funds on a case by case basis.
- Addressing energy emergencies
- Managing fuel debt and related challenges
- Optimising energy usage and improving efficiency
Who is eligible to access the service?
- Out of work households
- Anyone with fuel poverty/struggling with costs
- Households receiving Universal Credit
- People with disabilities
- Low-income households
- People who are 65+
How do I refer someone needing support?
If you have a customer that would benefit from our support, then you can:
- Refer directly by clicking here
- Call 0800 092 9002
- Email: HEAT@thewisegroup.co.uk
- More details can be found here
