Grenfell Tower Fire – Directory information urgently needed

From Kensington and Chelsea Social Council, One Westminster and Sobus

 Dear Colleagues,
We are writing today to let everyone know about the plans we have as a voluntary sector, to play our part in supporting those affected by the dreadful fire at Grenfell Tower.

We are pulling together a Directory of Voluntary Sector Services available to the community in the short, medium and long-term.  The directory will provide family link workers, social workers, the British Red Cross, statutory partners and other voluntary organisations with vital information on local services available. The directory will provide vital information on local services available to support the victims, their family and friends or the wider community affected by the fire.

Please complete the survey form by clicking here providing information as to who you are and what services you can provide, where and to whom.  The first draft of the directory will be pulled together as quickly as possible to support front-line staff with vital information.  The survey is focussing on organisations that can confirm they have current capacity or will have capacity in the future.

The three organisations above will determine which information is included in the directory to ensure consistency and safety.  We will assume that all those who respond to the survey will have all the main policies and procedures in place so that families and individuals can be directed for support to safe and secure organisations.

Over time the directory will be updated and refined, but the immediate task is to provide people with useful information so that as many as possible can be supported to access vital voluntary and community services.

The role of the local voluntary sector and volunteers over the past week has been extraordinary.  The need for support will be on-going and may last many years.

Thank you for your help in providing this much-needed information.  In view of the urgency, please complete the questionnaire by 28th June 2017.

Grenfell Fire - Humanitarian Assistance Guidance Pack

Grenfell Fire – Humanitarian Assistance Guidance Pack

This pack is intended to provide guidance to anyone who may be approached by a member of the public who has been affected by the tragic fire at Grenfell Tower.
It has been designed to be publicly circulated to: Key Workers dealing with affected families, British Red Cross staff answering the telephone helplines, staff and volunteers at the Westway Assistance
Centre, Community groups, Local Councillors, and any other groups who may be asked for advice by someone who has been affected.
It is comprised of three sections: An overall update from the Grenfell Fire Response Team; An overall update from the Humanitarian Assistance Group; An Alphabetised directory of topics / FAQs which
should help those affected to find the support that they need, including contact details of where to refer them.

Information on NHS services & general support for those affected by Grenfell Tower incident- please click link below
Shelter and Provisions

The main way you can help is by directing anyone in need of assistance to Portobello Rugby Trust (RPT), 221 Walmer Road, W11 4EY. This is now the main rest centre for those who need immediate assistance. Those directly affected and in need of assistance should be signposted there.

If you, or someone you know, has been affected by the Grenfell Tower fire, you can also find shelter and provisions at the following locations:

  • The Clement James Centre
    95 Sidar Road, W11 4EQ


Concerned about a loved one?

If you are concerned about a loved one, please call the Casualty Bureau on:

  • 0800 0961 233
  • 0207 158 0197
Advice on Use of Hospitals for Emergencies

Major incidents have been declared at St Mary’s and Charing Cross hospitals following the Grenfell Tower fire.

The accident and emergency departments at both hospitals are dealing with casualties from the fire, please only attend if it is an emergency.

Please use your local walk-in centre or GP if possible for all non-emergency issues.

Patients with planned operations or out patient appointments today should contact the admissions office on their appointment letters.


Click on the links below to donate to your choice of organisation to help those effected by the Grenfell Tower disaster:


20 Dawes Road, London, SW6 7EN

Telephone 020 7952 1230

Registered Charity No.1071089
and Company Limited by Guarantee. Registered in England No.03471416

sobus is a new Community Development Agency for Hammersmith & Fulham. It has been created through the merger of the Community and Voluntary Sector Association Hammersmith & Fulham (CaVSA) and the Fulham Community Partnership Trust (FCPT). Building on the strengths of both organisations, sobus aims to provide a wider range of support services for local charities, community groups, social enterprises and start up businesses.