Procurement of Interpreting Services in West London, Hammersmith and Fulham
Briefing for Patient Representatives

NHS Hammersmith and Fulham Clinical Commissioning Group (CCG) will shortly be going through a formal process to find an Interpreting services provider. This includes both Spoken Word/Face-To-Face (F2F) and British Sign Language (BSL). We are keen to ensure that the service will meet the needs of Hammersmith and Fulham’s population and provide value for money.

The CCG realises that patients and the public have a vast amount of experience and knowledge about local services. We are committed to using that experience and knowledge to shape the future of services within the Borough. We are providing the opportunity to be part of a team that evaluates the potential providers of the interpreting services. This will involve attending 2-3 scheduled meetings (plus attending a procurement evaluation training session) and evaluating bids from those wishing to provide the service.

What is the purpose of the patient representative role?
To provide the patient and public views to the evaluation of prospective providers of local interpreting services.

What will be the main responsibilities?
• To attend procurement evaluation training and 2-3 scheduled meetings
• To contribute to discussions within the project team about the relative merits of different potential providers and their tenders
• To review the bids from all providers and to score tenders against pre-agreed evaluation criteria
• To help reach an agreement for the preferred provider on scoring within the team
• To maintain confidentiality
• To declare any potential conflict of interest for example: not be linked to any potential providers of the service

What are we looking for?
• Interpreting services, either spoken word / Face-To-Face or British Sign Language, service users or carers
• Good communication and listening skills
• Commitment to representing the needs of the patients and the public
• Ability to understand and analyse written information
• A commitment to represent and support the work of the CCG in a positive way

What can we offer you?
• Information and materials to help you carry out your role effectively
• The ability to share your experiences with the CCG
• Full training, support and guidance related to procurement
• The opportunity to contribute to an important area of work, which could ultimately help to improve the lives of people who would use the proposed service
• The opportunity to feedback about the CCG itself and your experience with the CCG
• All travel expenses will be covered by the CCG
• Inspiration!

What is the time commitment?
The dates and times will all be confirmed closer to the meeting:
• Introductory session – TBC with patient representative
o Initial session to introduce the procurement process and have an understanding of the timeline requirements
• Procurement Training – w/c 29th June
o One hour training session to ensure that you are happy with the procurement process and you’re able to evaluate bids that have been submitted by prospective providers on a computerised evaluation system
• Meeting to agree the scores – 20th July
o This meeting is to agree the scores of the bids and determine a preferred provider that will be awarded the contract subject to Governing Body approval

If you would be interested in taking part in the procurement of interpreting services in Hammersmith and Fulham or have any questions about the process please email Sebastien Baugh (

20 Dawes Road, London, SW6 7EN

Telephone 020 7952 1230

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sobus is a new Community Development Agency for Hammersmith & Fulham. It has been created through the merger of the Community and Voluntary Sector Association Hammersmith & Fulham (CaVSA) and the Fulham Community Partnership Trust (FCPT). Building on the strengths of both organisations, sobus aims to provide a wider range of support services for local charities, community groups, social enterprises and start up businesses.